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Shipping charges
Dispatch charges vary depending on the total weight and size of the package.
Dispatch charges vary depending on the total weight and size of the package.
Estimated delivery time
Each item ordered will have displayed a maximum delivery time, however delivery times may vary due to delivery destination and availability of the product as well as other factors. Therefore, please bear in mind that any delivery times indicated are estimates and serve as a guide only.
Each item ordered will have displayed a maximum delivery time, however delivery times may vary due to delivery destination and availability of the product as well as other factors. Therefore, please bear in mind that any delivery times indicated are estimates and serve as a guide only.
Shipping methods
TwigShop use the following three courier services to deliver our products DHL, TNT & FedEx.
TwigShop use the following three courier services to deliver our products DHL, TNT & FedEx.
DHL is an international express courier service established in the USA in 1969 and was taken over by Deutsche Post, the largest German postal group in 2002.
TNT is an international express courier service based in the Netherlands. Originally established in Australia in 1946 by Ken Thomas and taken over by Koninklikfe PTT Nederland NV (KPN) in 1996.
The FedEx Corp. is a U.S international express courier company founded in 1971 and developed into a corporation in 1998.
Product Delivery
On delivery, prior to accepting your package please check that the number of packages correspond to what is noted on the transport delivery sheet and the packaging shows no trace of tampering or damage. Should the item show any traces of tamper or damage, please do not accept delivery and raise your concerns with the delivering agent and request the item to be returned.
On delivery, prior to accepting your package please check that the number of packages correspond to what is noted on the transport delivery sheet and the packaging shows no trace of tampering or damage. Should the item show any traces of tamper or damage, please do not accept delivery and raise your concerns with the delivering agent and request the item to be returned.
Check the status of your orders
You can check anytime the status of your orders on the relative section.
You can check anytime the status of your orders on the relative section.
